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Water Payments Online

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1. Why did Canton choose Invoice Cloud?

Canton wanted to make paying bills easier with an improved ability to display, safely process, and store financial information.  In addition to ease of use, Invoice Cloud’s security is among the strongest available.  All data collected is double encrypted and stored in secure servers.  The data is not sold or released for any purpose other than to complete transactions.

2. What is Invoice Cloud?

Invoice cloud is a web-based, electronic billing and payment services.   By automating these services, customers can click and pay online while helping the environment by reducing the need for paper.

3. What are some of the benefits of paying a bill online?

Paying online with a credit/debit card or electronic checks gives you the flexibility to pay how and when you want. It saves you the trouble from writing and mailing a check or driving by our office. In addition, for a faster payment experience, you may choose to store your information for future use.

4. Do I need to register to pay a bill?

NO, registration is not required for “One Time Payments.” However, registering will allow you to view prior history, set-up automatic payments and store payment information for future bills.

5. What forms of payment does Invoice Cloud accept?

You can pay with credit or debit card or you may issue an electronic check from your back account (checking or savings). 

6. Is there a service fee?

A service fee of $4.50 will be applied to all card payments. The maximum payment allowed, per transaction, with a card is $500. If you wish to pay more than this amount, you may make multiple payments or make the entire payment via electronic check (ACH/ETF). There is NO service fee for electronic check payments.

7. Do I have to enter an email address to make a payment?

Yes, an email must be entered so payment confirmation may be delivered to your inbox.

8. When I try to pay my bill, it asks for credit card info but I want to pay by electronic check.

Under “How would you like to pay” click on the drop-down box and choose EFT Check.

9. What if I can’t find my bill:

If your bill is not showing, please double check that the correct information was entered in the search criteria.

10. I’m already signed up for eBills, will I have to sign up for paperless again in Invoice Cloud?

No.   Your paperless bill status has been migrated over to Invoice Cloud.  You will start receiving notifications from them when you have a new water bill invoice.

11. Will my Bank Draft information be migrated to Invoice Cloud?

Yes.   You will not have to re-enter any banking information.  All payment information, credit card /debit card/ bank account information, will be stored in Invoice Cloud where you will be able to  manage it.  

 

12. Who has access to my Invoice Cloud account?

You, Invoice Cloud, and authorized Water Billing staff will have access to your Invoice Cloud account.  However, financial information you enter into Invoice Cloud, such as bank accounts, credit, or debit card numbers are partially hidden for your security.

13. If I register for AutoPay with Invoice Cloud, how soon will my payments start processing?

AutoPay will process automatically on your bill’s due date.

14. What is the difference between AutoPay and a scheduled payment?

AutoPay is an automated process which pays the balance owing on your account in full, in one payment, on the due date.  A scheduled payment is entered by you.  This can be one or more payments spread across the billing cycle, on the date(s) of your choosing.

 

15. How do I enroll in auto pay?

Directions on how to sign up can be found HERE.

16. Will I receive a confirmation email that my bill has been paid?

Yes, you will receive a confirmation email.

17. I forgot my Password, how do I access my account?

Select “Forgot your Password?” at the bottom of the Sign In screen.  Enter your email address to retrieve your password. 

18. How will I know that my payment has been accepted?

After you submit your payment, you will see a payment confirmation screen. It will contain your payment a confirmation message and show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid and confirmation message. If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment. 

19. How long does it take for a payment to process?

Credit card transactions are authorized immediately and typically take 48 hours to settle. ACH transactions typically take 48-72 hours to settle. 

20. Will I be able to print a copy of my bill?

Yes, each invoice is presented in PDF and HTML format. 

21. Is my information secure?

Invoice Cloud uses the highest standards in internet security. Account information displayed within the payment portal is truncated to protect confidential data. Any information retained is not shared with third parties.